Support
The product is no longer functioning properly
In the unlikely event that there is a problem with one of our products, which has just been purchased or has been in use by you for years, please contact us to see what needs to be done to make the item function properly (again) or make other choices.
Products that are sometimes up to 40 years old are offered for repair or modification so that they can be used again. Depending on our stock, wear-sensitive parts can usually also be found for old products.
What is important for us to make a good assessment of what we are talking about and before you contact us, please ensure the following (if you have this information).
- Photos of the product; in its entirety, and from several sides, preferably with an inscription or model number indication and / or year.
- Photos of the inside if that is easy; illumination, electronics. used adapter / cords.
- (old) invoices.
You have an older model 3D viewer and wants to use it again
The provision of information as stated in the previous paragraph also applies to this.
For analogue viewers it is important to know which slide frame format the viewer accepts. If it is not clear from the outside of the viewer, it must be opened. As soon as the slides are visible, please take a picture and send it.
For digital viewers it is important to know what the source / media player is for the viewer. We can assist you in determining your configuration.
You can download this example invoice and fill it in according to your situation.